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Black Orchid London would not exist without its valued customers and therefore we value and protect the information you give us when visiting or ordering from our web site. So that we can provide you with a quality service, we will need various types of information from you.
When you make your Black Orchid purchase you may need to give us your credit or debit card number and contact information in order for us to process your payment. If the item is being delivered, we will also ask for your name, address, telephone number and e-mail address to enable prompt delivery. This information will be processed securely and will only be used for internal purposes and to fulfil your purchase. Internal security is of high priority at Black Orchid London.
Our Customer Service Support team always welcomes your questions, comments or concerns; in fact we appreciate the opportunity to gain vital feedback in order to improve our products or services. In order for us to respond efficiently we will need personal information such as your name, address and e-mail address and sometimes your telephone number. This information is only used to answer your questions as completely and thoroughly as possible.
From time to time, Black Orchid London will run promotions and special offers and as a valued customer, you will be informed of these either by e-mail or post. Your personal details such as name, address and e-mail address will be used. This is for Black Orchid promotions only.
Black Orchid will only contact you if you provide us with your email address and request we communicate with you in this way. If you are contacted by Black Orchid and would prefer not to receive information about products and promotions, please notify us using the address on the Contact page.
When you share your personal information with Black Orchid London, you will always have access to this information. You can update, change or remove any information at any time by writing or emailing us using the Enquiries page.
We will respond to your questions or concerns as quickly as possible.
By using this site, you consent to the above privacy policies